Privacy Policy

La Viennese respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, place an order, make an enquiry, or contact us.

La Viennese is operated by Tre Palomme Pty Ltd trading as La Viennese.

ABN: 83 685 313 615 Address: 1/77 Mount Barker Road, Stirling SA 5152 Email: info@laviennese.com.au Phone: 0419 039 275

Information we collect

We may collect personal information you choose to provide, including your name, email address, phone number, order or enquiry details, event, cake or gelato cart booking details, dietary, allergy or special request information, and any message or information submitted through our website forms.

If you place an online order, payment and checkout information may be processed through our online ordering provider. La Viennese does not directly store your full payment card details.

How we collect information

We may collect information when you submit a contact form, submit a cake enquiry, submit a gelato cart enquiry, place an online order, contact us by phone, email, social media or in person, or interact with our website, embedded maps, review links, social links or website tools.

Our website forms may be processed through a third-party form provider. Form submissions may be sent to our business email inbox and may also be temporarily stored or processed by the form provider according to its own settings and privacy practices.

How we use your information

We use your information to respond to enquiries, process or manage orders, arrange cake, pickup or gelato cart enquiries, contact you about your order or booking, provide customer service, manage business records, improve our website and customer experience, and meet legal, safety and administrative obligations.

We do not sell your personal information.

Third-party services

We may use trusted third-party service providers to help operate our website, ordering, enquiry and business systems.

These may include providers for online ordering and payments, website forms, email and calendar services, website hosting, content management, analytics, maps, reviews, social media links and other business tools.

If you place an online order, your order and payment information may be processed through our online ordering provider. La Viennese does not directly store your full payment card details.

If you submit a website form, the information you provide may be processed through our website form provider and sent to our business email inbox.

Third-party providers may collect, process or store information according to their own privacy policies.

Analytics, marketing and cookies

Our website may use basic cookies or third-party tools to help the website function, display embedded content, understand website performance, or support customer experience.

In future, we may use analytics or marketing tools such as website analytics, advertising pixels, email marketing tools or similar services. If these tools are added, they may collect information such as website visits, device information, page interactions and referral sources.

Where required, this policy will be updated and any required consent or opt-out options will be provided.

You can control or block cookies through your browser settings.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored in our business email, order systems, enquiry records, calendar systems, spreadsheets or other business tools used to manage customer orders and enquiries.

We keep personal information only for as long as reasonably needed for business, customer service, record-keeping, legal or operational purposes.

Access and correction

You can contact us to request access to, or correction of, personal information we hold about you.

Contact

For privacy questions, please contact:

Email: info@laviennese.com.au Phone: 0419 039 275 Address: 1/77 Mount Barker Road, Stirling SA 5152