Refunds & Cancellations

Because many La Viennese products are fresh, perishable, custom-made or prepared to order, refund and cancellation options may depend on the type of order, how much notice is provided, and whether preparation has already started.

Nothing in this policy limits your rights under Australian Consumer Law.

La Viennese is operated by Tre Palomme Pty Ltd trading as La Viennese.

ABN: 83 685 313 615 Address: 1/77 Mount Barker Road, Stirling SA 5152 Email: info@laviennese.com.au Phone: 0419 039 275

Online pre-orders

Online pre-orders may be placed through our online ordering provider.

Please check your order details carefully before confirming your order, including product selection, pickup time, contact details and any special requests.

If you need to change or cancel a pre-order, please contact us as soon as possible.

Once an order has been prepared, we may not be able to cancel, change or refund it unless required under Australian Consumer Law.

Prepared pickup orders may only be held for a limited time due to food safety and product quality. Uncollected orders may be discarded at the store's discretion and may not be eligible for a refund unless required under Australian Consumer Law.

Custom cakes

Custom cake orders are made to order and are subject to confirmation by our team.

Submitting a cake enquiry does not confirm an order until La Viennese has reviewed and accepted the request.

If you need to change or cancel a cake order, please contact us as early as possible.

Once ingredients have been purchased, preparation has started, or custom work has begun, cancellation or refund options may be limited.

If a deposit or pre-payment is taken, any refund will depend on the timing of the cancellation, work already completed, ingredients purchased, and costs already incurred, except where a refund is required under Australian Consumer Law.

Gelato cart bookings and events

Gelato cart bookings and event enquiries are subject to confirmation by our team.

Submitting an enquiry does not confirm a booking until La Viennese has reviewed and accepted the request.

If you need to change or cancel a confirmed booking, please contact us as soon as possible.

Deposits, cancellation timing and refund options may vary depending on the booking and will be discussed or confirmed as part of the booking process.

If costs have already been incurred, staff have been scheduled, ingredients have been prepared, or the booking date is close, cancellation or refund options may be limited, except where a refund is required under Australian Consumer Law.

In-store purchases

For in-store purchases, please speak with our team as soon as possible if there is a problem with your order.

We are not required to provide a refund if you simply change your mind, choose the wrong item, or do not collect a prepared order.

However, if a product is faulty, unsafe, not as described, or otherwise covered by Australian Consumer Law, we will work with you to provide an appropriate remedy.

Product availability and changes

Our products, flavours, specials, prices and availability may change without notice.

If an item becomes unavailable after you place an order, we will contact you as soon as possible to discuss a replacement, change, refund or other suitable option.

How to request a change, cancellation or refund

Please contact us with your name, order details, pickup date or event date, and the reason for your request.

Email: info@laviennese.com.au Phone: 0419 039 275 Address: 1/77 Mount Barker Road, Stirling SA 5152